FAQ
Frequently Asked Questions
Welcome to Westmontwear.
Here are answers to some of the most common questions about our jewelry, orders, shipping, returns, and exchanges.
If you need further assistance, please contact us at:
lily689863@outlook.com
1. What does Westmontwear sell?
Westmontwear offers a curated selection of jewelry designed to complement everyday outfits and special occasions.
Our collection may include necklaces, earrings, bracelets, rings, and other jewelry accessories.
2. Where do you ship?
We offer shipping to a wide range of destinations.
Available shipping methods and costs will be displayed at checkout based on your delivery address.
3. How long does standard shipping take?
Orders are generally processed within 1–3 business days.
After processing and shipment, standard delivery is estimated to take:
7–14 business days
Delivery times may vary depending on your destination, carrier operations, customs processing, weather, holidays, and other factors.
4. How much does shipping cost?
Our standard shipping fee is:
$5.99
Orders of $50 or more qualify for free standard shipping.
We also offer VIP Express Shipping for:
$9.99
Estimated VIP Express delivery time is 5–7 business days after processing and shipment.
Available shipping options will be shown at checkout.
5. How can I track my order?
Once your order has shipped, we will send you a tracking number by email.
Please allow approximately 24–72 hours for tracking information to become available or update in the carrier's system.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it.
We will do our best to assist you before your order enters processing or is shipped.
Once an order has been processed or shipped, changes or cancellation may no longer be possible.
7. What payment methods do you accept?
Available payment methods will be securely displayed at checkout.
Depending on your location, available payment options may include major credit and debit cards and other supported payment providers.
8. Can I return my jewelry?
Yes.
Eligible jewelry may be returned within 30 days of receiving your order.
Items generally need to be unworn, unused, in their original condition, and returned with original packaging where applicable.
Certain personalized or worn jewelry items may not be eligible for return.
9. Are exchanges available?
Yes.
We offer exchanges within 30 days for eligible items.
If you would like to exchange an item for another size, color, or available item, please contact us before returning the original product.
Exchange availability is subject to stock.
10. What if my jewelry arrives damaged?
Please contact us at lily689863@outlook.com as soon as possible.
Please provide your order number and clear photos of the damaged product and packaging.
Our team will review the issue and arrange an appropriate solution, which may include a replacement, exchange, or refund.
11. What if I receive the wrong product?
Please contact us with your order number and clear photos of the product you received.
We will review the issue and help arrange an appropriate solution.
12. Can personalized jewelry be returned?
Personalized or customized jewelry may not be eligible for return unless the item arrives damaged, defective, or incorrect.
Because personalized pieces are created specifically for an individual order, please carefully review customization details before completing your purchase.
13. When will I receive my refund?
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed.
14. Will I have to pay customs or import duties?
Depending on your destination, your order may be subject to local taxes, customs duties, import fees, or other charges imposed by local authorities.
Any applicable charges are the responsibility of the customer.
15. How can I contact Westmontwear?
For questions about products, orders, shipping, returns, or exchanges, please contact:
lily689863@outlook.com
We generally respond within 1–2 business days.
We're always happy to help.