Refund policy

Return & Exchange Policy

At Westmontwear, we want you to feel confident when shopping with us.

If you are not completely satisfied with your purchase, we offer returns and exchanges for eligible items within 30 days of receiving your order.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

Unworn and unused
In its original condition
Free from damage, stains, or signs of wear
Returned with original packaging, where applicable

For hygiene reasons, certain jewelry items may not be eligible for return once they have been worn.

How to Request a Return

Before sending any item back, please contact us at:

lily689863@outlook.com

Please include:

Your order number
The item you would like to return
The reason for the return
Clear photos, if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide further instructions.

Please do not send items back without contacting us first.

Exchanges

We offer exchanges within 30 days for eligible items.

If you would like to exchange an item for another size, color, or available item, please contact us before returning the original product.

Exchange availability is subject to stock.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos of the jewelry
Photos of the packaging, if applicable

We will review the issue and arrange an appropriate solution, which may include a replacement, exchange, or refund.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

Non-Returnable Items

For hygiene, personalization, and product integrity reasons, certain items may not be eligible for return.

These may include:

Personalized or customized jewelry
Jewelry that has been worn
Items damaged through improper use or handling
Products clearly marked as non-returnable

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Return Shipping

For approved returns due to personal preference or a change of mind, return shipping arrangements may be the customer's responsibility.

If an item is defective, damaged, or incorrect due to an error on our part, please contact our customer service team so we can determine the appropriate solution.